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ONE Warranty

Would you like the confidence to offer your customers 15 year product warranties on their projects?

Would you like a free, easy to use warranty that covers both pitched and flat roofing?

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FAQs >
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Why ONE Warranty?

You need to reassure your customers that the products you use in your projects are high quality and built to last. If something does fail you need to be confident that your supply partner is there to support you in putting it right.

The ONE Warranty package is a free to use One Stop Shop 15 year warranty for the complete build-up of your roofing projects. It is free to register and free to use. Simply fill in the form and register for a membership pack.

With ONE Warranty you do not need to chase multiple suppliers to process your warranty claims, everything with ONE Warranty is backed by SIG – a FTSE250 plc.

Are you the homeowner or the roofing contractor?

Homeowner

15 YEAR PRODUCT WARRANTY

  • Your project will benefit from a 15 year product warranty on items included in the ONE Warranty scheme. Giving you peace of mind in the unlikely event that a product fails in your roof.

QUALITY

  • Your contractor has access to the biggest brands in pitched and flat roofing – all with the added reassurance of a 15 year product warranty.

EASY PROCESS WARRANTY

  • If a product covered by ONE Warranty does fail then the claim process is very simple. Your contractor simply contacts SIG Roofing and we will then start an investigation into the product and process your claim. With ONE Warranty there is no longer a need to hold multiple warranties from lots of manufacturers.

Roofing Contractor

FREE TO WARRANTY

15 YEAR PRODUCT WARRANTY

  • You can offer your customers a 15 year product warranty across the whole package. You can give them reassurance that you use high quality products from a trusted supply partner.

ONE STOP SHOP

  • In the unlikely event that a product fails in a flat or pitched roof – you can have the peace of mind that SIG Roofing are your single point of contact to make a warranty claim.

RANGE

  • You need to be able to offer high quality products to your customers. Products included in the ONE Warranty scheme are from trusted manufacturers and some of the biggest brands in roofing. This means you and your customers can reliably choose the right product for the right project.

Process

ONE Warranty step by step guide for contractors

1. Purchase and install the relevant products from SIG Roofing

Through your local SIG Roofing branch, purchase the relevant materials required for the job, making sure you select qualifying products and complete the project.

2. Request your ONE Warranty Certificate

Complete the following online request form or request a multi address request form from [email protected]

3. Receive ONE Warranty Certificate

Once the application has been processed, we will send you the ONE Warranty certificate.
 
If the unexpected does happen, and a claim is required, the process is very simple; all you need to is call our dedicated team and we will:

  • Verify the claim
  • Visit the property and assess claim
  • Process the claim
  • Issue the new product for valid claims

Frequently Asked Questions

ONE WARRANTY In the event that Products used or installed at the address specified in the ONE Warranty Certificate are proven to have deteriorated due to defects in their material, SIG will provide replacement Products at no charge to the owner of the Property.

Click to see Full Terms & Conditions

A roof is a big investment for the property owner. As with any big investment, knowing in advance what the warranty covers could save the property owner thousands of pounds in the event that a problem arises.

ONE WARRANTY is unique as it provides a single warranty for all of the key elements of the roof, providing the property owner peace of mind, along with a very simple and easy to understand process. For the contractor they can enjoy; easy and free registration, one stop warranty for all items in ONE Warranty, time saved in chasing multiple suppliers or adding warranties with multiple suppliers, reassurance for the home owner that the roofing products are backed by a comprehensive product warranty.

SIG Roofing is the UK’s largest specialist distributor of roofing related products. With a network of over 100 branches throughout the UK, offering unbiased choice with over 40,000 specialist roofing products from leading manufacturers. We are committed to quality and excellence, with over 1000 staff providing expert advice and support. Part of SIG Plc, a FTSE 250 company.

To apply for a ONE WARRANTY certificate, you must complete the application form above.

The key elements of a flat or pitched roof are included in ONE WARRANTY. Coverings such as SIGA Natural Slate, FIX R Torch on Felts and SIGnature Clay Roof Tiles are included, along with a range of accessories including; batten, breather membrane, fixings, ridges – to name just a few. 

All products included in ONE WARRANTY are manufactured to comply with British Standards and European Standards where applicable.

Yes, ONE WARRANTY is specific to the property. If the property is sold the warranty can be transfered to the new owner upon written request.

Participating products must be used throughout the whole roof for those listed as Mandatory and Accessories. Failure to do so will invalidate the warranty.

Certainly. ONE WARRANTY covers the whole roof, however if a product included has a manufacturer’s warranty for an extended period that you want to take advantage of – you must then apply through the manufacturer’s existing process. For example with SIGA Natural Slate, if you want the full SIGA Natural Slate warranty (between 30 and 75 years), then you must apply for it through the supplying branch as per the existing SIGA Natural Slate warranty process.

If you are the property owner – In the first instance, contact your roof installer to inspect the issue. If the installer believes the products are at fault, contact the ONE WARRANTY team on 01274 696979 and they can advise you on next steps. You will be asked to put the claim in writing and provide supporting photos of the roof issue.

If you are the roofing contractor – you should contact the ONE WARRANTY team on 01274 696979 and they can advise you on next steps. You will be asked to put the claim in writing and provide supporting photos of the roof issue.

In the event that Products used or installed at the address specified in the ONE Warranty Certificate are proven to have deteriorated due to defects in their material, SIG will provide replacement Products at no charge to the owner of the Property.

For ONE WARRANTY terms and conditions, click here.

You can contact the ONE WARRANTY team on 01274 696979, by emailing [email protected] or filling in the contact us form below.

Please visit the find a branch section on the website https://www.sigroofing.co.uk/find-a-branch/ and then enter your postcode and search Radius.

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