If you are a consumer, meaning you are an individual buying wholly or mainly for purposes outside your trade or business, you have additional legal rights. We also give consumers a 30-day returns period for eligible products. 

Nothing in this policy affects your statutory rights. 

Returns 

How do I arrange a return?  

Please email [email protected]  and use the following subject line: 

RETURN– [Invoice Number] 

For example: RETURN – 123456 

Please include details of the item(s) you want to return in your email. 

Unless agreed otherwise, goods should be returned to: 

SIG Roofing 
CUSTOMER SERVICE RETURNS 
INVOICE NO: [Enter your invoice number] 
Unit 24 
Swallow Road 
Coventry 
CV6 4PU 

Please include your invoice number on the packaging so that we can identify and process your return as quickly as possible. 

If you are a consumer 

You can return eligible products if you tell us within 30 days of receiving your order. 

Goods returned under our 30-day returns policy must be unused, in their original packaging and in a condition suitable for resale. 

For change-of-mind returns, you will normally be responsible for the direct cost of returning the goods. 

If goods are faulty, damaged, incorrect or not as described, different statutory rights apply. These are not affected by this policy. 

If you are a business customer 

Returns are governed by our standard Terms and Conditions of Sale. 

Returns require our prior approval and are at our discretion. If we accept a return, goods must be in saleable condition, a Credit Note will be issued and a restocking or handling charge may apply. 

The 30-day consumer returns policy above does not apply to business purchases.  

Cancellations and order amendments 

If you are a consumer 

For most goods bought online, you have a statutory right to change your mind. 

You normally have 14 days after receiving the goods to tell us that you want to cancel. Once you tell us, you normally have a further 14 days to return the goods.  

To cancel your order, please contact [email protected] 

The statutory right to change your mind does not apply to bespoke goods made to your specifications (please see below).  

If you are a business customer 

Any request to cancel or amend an order will be dealt with under our standard Terms and Conditions of Sale. 

Cut-to-size products and cancellations 

Rubber membranes and other bespoke products will be cut specifically to the measurements you provide. 

Please check your order confirmation carefully and tell us within one (1) hour of receiving it if you need to amend or cancel your order or if any of the details are incorrect, as cutting or preparation may begin shortly afterwards. 

If you are a consumer, the statutory right to change your mind does not apply to bespoke goods made to your specifications. This includes rubber membranes cut specifically to measurements you provide. 

For bespoke EPDM sizes or kits, once the membrane has been cut, a 35% processing and restocking charge may apply where we agree to accept the cancellation or return. 

This does not affect your rights where goods are faulty, damaged, incorrect or not as described. 

Faulty, damaged or incorrect goods 

If goods are faulty, damaged, incorrect or not as described, please contact [email protected]  

For consumers, your legal rights in these circumstances are separate from your right to change your mind and are not affected by this policy. 

For business customers, the relevant provisions of our standard Terms and Conditions of Sale apply. 

Refunds 

If you are a consumer, we will refund any amount due in accordance with your statutory rights and this policy. Where your statutory cancellation right applies, this includes the applicable standard delivery cost. Refunds will normally be made using the original payment method. 

If you are a business customer, approved returns will be dealt with by Credit Note in accordance with our standard Terms and Conditions of Sale.