Insight Issue 23

The Art of Assurance


This issue of INSIGHT focuses on how you can give your customers the assurance they need to ensure they choose use your services. It explains how you can provide assurance that you’re using the best products for the job and that, if anything goes wrong, you will put it right.

Assurance and trust go hand in hand. Customers need to trust that you are able, efficient, professional and honest. If they trust you, they’ll have faith in you to do a good job, and will be assured of a quality outcome. This edition is packed with information and ideas about how to give your customers peace of mind that you can do just that.

However, it isn’t just customers who need assurance. You also need assurance that the products and techniques you use, and the warranties you rely on, are fit for purpose. You need to be confident that the materials you use are up to the job and that the appropriate cover is in place. That confidence then shines through to customers, giving them the assurance they need.

KEEPING THE CODE

Following revisions to the British Standard for Tiles and Fixings (BS 5534:2014), the industry has had to adapt how we do things. Here at INSIGHT, we’ve looked at some of the latest industry innovations and product solutions that can give you assurance you’re working in a way that’s compliant with the changes. From dry fix solutions that work at a low pitch, to one-piece clip and nails, you’ll find something to help you tick those BS 5534:2014 boxes.

WINTER IS HERE

Winter can be a tricky time for roofers; products you normally rely on may not work at low temperatures and the shorter days mean your time is at a premium. Therefore it’s important to know, in harsher weather conditions, which products work and which don’t. In this issue, you can read all about the latest GRP solutions that work at low temperatures, and find out about the new foam adhesives and self-adhesive jointing tapes that can help you work more quickly and efficiently.

THE ROOFING COMMUNITY

There is a huge amount of support available to help you give your customers the assurance they’re looking for. Organisations such as DATAC and CompetentRoofer, as well as events such as the RCI Show, are designed to help the whole roofing community raise standards and achieve success. It’s reassuring to know that you’re part of a big team and that there’s a whole raft of people you can turn to for advice, help and training. Read on for all the details…


News in Brief


competent roofer









Industry News



competent roofer



roofingracers





Pitched Roofing





bs5534




Innofix



solofix




tilrtile




dry roof



kloberproducts




 

dupont



ALMlead



battens




 

sigaroof



cebrit



evoke



Flat Roofing






velux



jointtape




soudal




Industrial Roofing